Frequently Ask Questions
Frequently Ask Questions
Processing Time:
All orders are processed within 1-3 business days (excluding weekends and holidays). If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location and the selected shipping method:
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Standard Shipping: 5-15 business days
Please note that delivery times are estimates and not guaranteed. Unforeseen delays due to weather, customs, or carrier issues may impact shipping times.
International Shipping:
We offer international shipping to select countries. Delivery times vary based on location and customs processing.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package is lost, please contact the shipping carrier for assistance.
Address Errors:
Please double-check your shipping address at checkout. We are not responsible for packages sent to incorrect addresses provided by the customer. If an incorrect address is entered, contact us immediately to correct it before shipping.
Returns Due to Non-Delivery:
If a package is returned to us due to an incorrect address, refusal, or failure to collect, we can reship it at the customer’s expense or issue a refund minus the shipping costs.
Contact Us:
If you have any questions about our shipping policy, feel free to contact our support team at info@myancientrelics.com.
Yes, we can ship almost all around the world.
Please note that international orders may be subject to customs taxes, import, duties, and they might be applied once your package arrives in your country. We don't know and cannot predict what your particular charges may be. If you wish to have more information about your country's customs policies please contact your local customs office.
All customs fees, taxes and import duties are the responsibility of the recipient of the shipment. Your local carrier should be able to give you details on the method of payment accepted for the duties, taxes and other fees collected upon delivery IF they apply.
Yes, it's normal. The delivery time in the United States is between 5 to 15 business days(Monday to Friday) for international Shipping is between 10 and 25 business days(Depending on location).
It's because we work directly with producers, which allows us to offer you the best prices. In any case, if you have not received your item within 45 days then we will refund you and keep the item when you receive it.
It's normal. Your items come from different places around the world with different processing times, we prefer to deliver your items as soon as they are ready.
You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in your mailbox over several days)